Privacy Statement

Created February 2024

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This Privacy Statement applies to the use and processing of personal data collected and used by members of Groomers on the Green. The use of “Groomers on the Green”, “us” or “we” shall, herein, mean those members of Groomers on the Green on behalf of and in respect of whom this Statement is made. This Privacy Statement applies to your use of our website or when you otherwise provide your personal data to us, for example, if you engage in communication with us. Please read this Privacy Statement carefully and contact us if you have any questions. Should you have any queries in respect of this Privacy Statement or our use of personal data or if you would like to exercise any of your data subject rights, please contact jessica@groomersonthegreen.com using subject ‘Privacy’.

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What personal data do we process about you?

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Personal data is information, or any combination of separate pieces of information, that could be used to identify you. We may collect information about you from a variety of sources. This includes information we collect directly from you, or, when you create an account with us, view our online content, use or other services; and information we collect about you from other third-party sources.

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Information we collect directly from you.

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We may collect information directly from you when you participate in our offers, create an account, contact us or participate in telephone calls and email correspondence with us, or otherwise provide information directly to us. The following are examples of information we may collect directly from you, this list is not exhaustive:

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Name
Email address, postal address
Username
Telephone / Mobile Number
Date of birth
Gender
Marital Status
Demographic information
Marketing preferences

When you contact or visit us, we may process the details of your enquiry, application, communication, complaint, survey responses and other interaction information
Call recording data may include a recording of our conversation with you when you call us.

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Information we collect when you visit our sites, view our online ads or promotions, or other services

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We use cookies and other tracking technologies to collect information when you visit our sites, view our online advertisements or promotions, or use our mobile applications or other services. For more information on this, please see our Cookie Policy.

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The following are examples of information we may collect with these technologies:

Information about your device, browser and operating system
IP address
Web pages you view on our sites
Groomers on the Green emails you open

The following are examples of the types of information we may automatically collect through our applications:

Usage data about your use of our websites or apps which features your use how often you use them
When you download material
Your contributed content
Your online activity data
Your preferences and
The methods used to browse away from our platform
Location data through your IP address, GPS and other means. We will only collect your location information when you are using our app or website
Marketing ID or similar identifier
Information about your devices’ operating system.

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Information we collect from third party sources

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We also collect your personal data from the following third-party sources: publicly available sources (such as the telephone directory), third party reference agencies, social media platforms, legitimate marketing lists or your permitted referral agents.

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Examples of information we may collect from other sources are:

Name
Postal address;
Email address and contact telephone number;
Date of birth;
Publicly observed activities or information made available by you to the public, including social media channels and other internet services.

The law treats some types of personal data about you as “special” as such data requires more protection because of its sensitive nature. This includes information about your race, religion, health, sex life, political opinions or sexual orientation. This also applies in relation to criminal offences. We will only collect or use this type of personal data (a) with your explicit consent or (b) if the law requires us to do so.

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How we use this information

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We use your personal data to provide you products, offers and services, to deliver to your advertisements, offers or other content tailored to your interests, to respond to your enquiries and to conduct other business operations. We will only use your personal data where we have a valid lawful basis to do so. 

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We will only use your personal data for the reasons we have set out above. If we need to use your personal data for any other reason, we will let you know and tell you the reason along with the relevant lawful basis, unless the law prevents us from doing so.

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Who do we share your personal data with?

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We share your Personal Data within Groomers on the Green and with other organisations so we can provide our services to you and comply with our legal duties. We have set out below who these organisations are and the reasons for sharing your personal data with such organisations.

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Co-promotions with carefully selected business partners

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We may collect personal and other information for a co-promotion or as part of a joint initiative with a business partner and share your information with that business partner. For these initiatives we will make clear at the point of collection that the information will be shared with the participating business partner and ask for your consent as required by applicable laws.

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Information sharing with third parties and third-party service providers

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We engage third-party service providers to perform a variety of business operations on our behalf. In doing so, we may share your personal data with them. We provide our service providers with only the personal data they need in order to perform the services we request, and we contractually require that they protect this information appropriately and not use it for any other purpose.

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In providing our services, we may disclose your personal data to third parties and third-party service or solution providers, for example:

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Third party Customer Relationship Management (CRM) services or solution provider, including client relationship management tools.
Third party technology providers

Government departments – where legally required

Regulatory Authorities – where legally required

Third parties at the request of the client

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How do we keep your personal data secure?

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When you provide us with your Personal Data, we will process it using our systems, meaning your details will be inputted into our secure databases. We have appropriate security measures in place to help ensure that your data is not lost, stolen, accessed by unauthorised third parties, or tampered with in any way. Internally, your personal data will only be accessible by those members of our staff that have a need to see your data (which will depend on the nature of the services we are providing to you). However, we cannot guarantee your personal data will be free from every security risk that may be possible when your information is sent to and from the website.

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How long do we keep your personal data for?

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We will retain Personal Data for the period necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law. Generally, we will keep your personal data for as long as you are registered for our services or have an account with us. This is so we can:

Communicate with you about any questions or complaints you may have 

To comply with the rules on accounting, reporting or other law; or

To provide you with relevant information about products and services that you may be interested in.

Your communication options

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Marketing Emails

If you have previously purchased products and/or services from us, we will send you emails about similar products or services which we think will interest you, unless you have opted out of such emails. This is based on our legitimate interests in promoting our business and to provide you with information about relevant products/services. If you change your mind about this, you can stop us sending you such emails at any time by clicking on the “unsubscribe” link at the bottom of any email. If you choose to stop receiving these marketing emails, we will still send you emails that are necessary for our relationship with you relating to the service we provide.

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Postal Mail

You can stop receiving promotional postal mail from us by following the opt-out instructions that may be included within those communications or, contact us.

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Mobile Text Messages

We may send you promotional mobile text messages if you explicitly ask to receive these (you opt in). You can stop receiving promotional text messages by following the instructions to opt out provided within that text messaging program.

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Telephone Marketing

We only market to you via telephone if you explicitly ask to receive such calls (you opt in). You can stop receiving promotional telephone calls by contacting your local office.

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Individual Rights Requests

In certain circumstances, you have certain rights under data protection laws in relation to your personal data, as set out below.

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Data Subject Access Request

You will not usually have to pay a fee to exercise any of the rights in this section. However, if your request is clearly unfounded, repetitive or excessive, we may refuse to comply with your request or charge a reasonable fee for the administrative cost of complying with your request. We may need to ask you for specific information to help us confirm your identity and to ensure we can satisfy your request. This is a security measure to ensure your personal data is not disclosed to anyone who is not entitled to receive it. We aim to respond to all requests within one month. Occasionally it may take us longer than a month to respond, if your request is particularly complex or you have made a number of requests; we will let you know within the month if this is the case and will keep you updated on our response time.

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Please contact jessica@Groomersonthegreen.com to request a copy of personal data about you which we hold.

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Data Erasure ("Right to be forgotten")

If you wish us to erase your data, please contact us (jessica@groomersonthegreen.com) and we will deal with your request as necessary under applicable law. We may not always be able to comply with your request of erasure for specific legal and regulatory reasons.

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Other Individual Rights

To the extent provided by applicable law and in certain circumstances, you have the following rights:

1. to request rectification of your personal data, which means that you have the right to request changes to incorrect or incomplete information that we hold about you;
2. to obtain restriction of the processing of personal data;
3. to object to the processing of personal data (including direct marketing);
4. to request not to be subject to solely automated decision making, including profiling, which have a legal or similarly significant effect;
5. data portability; and
6. to withdraw your consent at any time if we are relying on consent to process your personal data (this will not affect the lawfulness of any processing based on consent which was carried out before you withdrew your consent).

Consent

Where you have provided consent for our processing of your personal data, you may withdraw that consent at any time by contacting jessica@groomersonthegreen.com. We will cease processing your personal data as soon as reasonably practicable following our receipt of your withdrawal.

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Complaints

If you consider that we have processed personal data in violation of applicable law, please contact us as described below. If you consider that we have processed personal data in violation of applicable law and failed to remedy such violation to your reasonable satisfaction, you can contact us at jessica@groomersonthegreen.com. You may also lodge a complaint with a supervisory authority if you have reasons to believe that we have not met our legal obligations (e.g. the Information Commissioner in the UK) or the national courts to seek a remedy if you think that your rights in relation to your personal data have been breached.

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Links to Third Party Sites and Social Media

Our Sites may provide links to other websites and apps for your convenience and information. These websites and apps may operate independently from us. Linked sites and apps may have their own privacy notices or policies, which we strongly recommend you review. To the extent any linked websites or apps are not owned or controlled by us, we are not responsible for their content, any use of the websites or apps, or the privacy practices of the websites or apps.

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Social Networks and Third-Party Plug-ins

Our websites may include plugins from social networks or other third parties. An example of a plugin is the Facebook “Like” button. Where legally permitted, these plugins may communicate with and send information to the party that provided the plugin, even if you do not click on the plugin. This information may include your IP address, information about your browser and device, and the address of the web page you are visiting on our site. Loading, using or clicking the plugins may also place, read and transmit cookies. These cookies may contain a unique identifier the social network or third-party assigns to you. The loading, functionality and your use of the plugins are governed by the Privacy Statement and terms of the party that provided the plugin.

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Please remember that any information you submit or post as user-generated content to Social Media sites become public information. You should exercise caution when deciding to disclose your personal, financial or other information in such submissions or posts. 

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Data Transfers

We may transfer the Personal Data we collect about you to recipients in countries other than the country in which the information originally was collected, including outside of the European Economic Area (EEA) and the United Kingdom (UK). Those countries may not have the same data protection laws as the country in which you initially provided the information, however when we transfer or store your personal data outside of the EEA or the UK we will ensure we have put adequate measures in place to protect your personal data to an equivalent standard of protection as in the EEA and UK. Generally, we will only share your personal data with countries and organisations that/where:

• The European Commission has deemed as having equivalent data protection laws as in the EEA or UK; or
• We have a completed a data transfer risk assessment and entered into a contract which includes certain requirements to make sure personal data is protected to equivalent standards as in the EEA and the UK.

You can ask us for more information about where we may transfer or store your personal data and how we will take steps to ensure your personal data is protected by using the contact details at the end of this policy.

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Children's Privacy

We do not knowingly collect Personal Data from persons under the age of eighteen on our Sites.

To comply with the current ‘UK Data Protection Act’ for Children, specifically the Age Appropriate Design Code (also known as the Children’s Act), our services are not available for use by children and are intended for persons over the age of 18 years old. Please refer to your country laws in accordance with age appropriate guidance.

More information can be found https://ico.org.uk/for-organisations/childrens-code-hub/

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If you help someone who is under 18 or 21 years old in some jurisdictions, to register for or otherwise use any Services you assume full liability for any consequences and that, under no circumstances including, but not limited to, negligence.

We, nor any third-party content provider nor their respective agents shall be liable for any direct, indirect, incidental, special or consequential damages arising out of such use.

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Updates to our Privacy Statement

Our Privacy Statement is reviewed as our service develops or if the law changes. We will always display the latest version of our Privacy Statement on our website and/or app.

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How to contact us

For further information concerning our use of Personal Data or your rights, please email jessica@groomersonthegreen.com